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Open your account with clear data terms

bbw918 keeps your account, wallet, cookie and payment data rules in one clear Privacy Policy, so you know what we collect before you enter the lobby.

Account data useCookie controlsMalaysia payment contextChange requests
bbw918 Open your account with clear data terms
CONTACT ROUTES

Check privacy contact paths before joining

When you ask us about privacy, we first confirm that the request is tied to the correct account before discussing records or making changes.

Live chat privacy queue Start with live chat if you need a quick status check on a privacy request. We may move the matter to email when documents, identity checks or longer explanations are needed.
Email data request Use email for correction, access or deletion requests that need a written trail. We confirm receipt, ask for proof where needed, then reply with the action taken or the lawful reason we cannot act.
Account centre request Your account centre lets you update basic contact details before you contact us. If a field is locked because it affects wallet safety, our team checks the request before changing it.
SAFE HANDLING

Browse how your data stays controlled

Our privacy work is tied to real account steps, not a generic form. We check what data is needed, where it came from, who can access it and how long it should…

Data we collect

We collect account details, contact records, login activity, device data, wallet references and messages you send us. We do not ask for more than we need for account access, safety checks and service handling.

Cookie choices

Cookies help keep your session active, remember language choices and measure page performance. You can adjust browser settings, though blocking some cookies may make login, wallet display or page loading behave differently.

Payment references

Touch 'n Go, GrabPay, Boost dan FPX activity may leave references in your wallet record. We use those references to match payments, check disputes and trace account activity when you contact us.

Account security

Password handling, session checks and access logs help us reduce unauthorised account use. If we see unusual activity, we may pause certain account actions while we confirm the request with you.

Retention periods

We keep data only as long as it is needed for account operation, wallet reconciliation, dispute handling, security checks and legal duties. After that, we delete, anonymise or separate records where practical.

Correction requests

You can ask us to correct inaccurate contact details or account records. We may need proof before changing data that affects wallet safety, identity checks or access recovery.

Discover your Privacy Policy answers

These answers explain how our Privacy Policy works when you open an account, use the wallet, contact our team or ask us to change your records. They do not replace the full policy text, but they help you understand the privacy steps you are most likely to use before and after joining.

We collect the data needed to create and manage your account, such as contact details, login records, device signals, wallet references and messages you send us. The exact data depends on how you use the account.

Payment data helps us match wallet activity to your account, confirm requests and check disputed transactions. For Touch 'n Go, GrabPay, Boost dan FPX, we normally keep transaction references rather than full provider account records.

Cookies help keep your session active, remember preferences and measure whether pages load correctly. You can change browser settings, but some account and wallet functions may not work as expected if key cookies are blocked.

Yes, you can ask us to correct data that is inaccurate or outdated. If the change affects wallet safety or account recovery, we may ask for proof before updating the record.

Only staff who need to handle your request should access the related record. We use logged contact paths so the request, checks and outcome can be traced if a follow-up is needed.

We keep records for as long as needed to run your account, answer requests, trace payments, handle disputes and meet legal duties. When records are no longer needed, we delete or anonymise them where practical.

Access and eligibility depend on local law and are available where local law permits. Even where access is restricted, you can still contact us about personal data we hold and the rights available to you.